Name of company
Purrfect Crafting

139, Elliott Street

Tyldesley

Manchester

M29 8FL

Contact details

E-mail: accounts@purrfectcrafting.co.uk

Terms & Conditions

This page gives our Terms & Conditions on which we sell to you 'the customer' any of the products listed on our website www.purrfectcrafting.co.uk

Please read these terms & conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

How the Contract is formed between you and us:

After placing an order you will receive an acknowledgement from us informing you that we have received your order.

Written Communication:

When using our site, you accept that communication with us will in the main be electronic. We will contact you by email, text, messaging or provide you with information by posting notices either on our website or on our facebook page. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.

Personal Information:

Information that you provide to us shall remain confidential.

For us to process your order and to provide the best level of service, it is necessary to collect and store a certain amount of personal of information, this includes your name & address, email and telephone contact details. However we will never collect sensitive information about you without your consent. We will never pass on your information. We will not sell or give your information to any 3rd parties.

Cookies:

This website sets strictly necessary cookies, they collect information about how visitors use a website, (eg which pages visitors go to most often, and if error messages appear). They do not collect information that identifies you as a visitor. All information these cookies collect is aggregated and therefore anonymous, used to improve how the website works. These cookies are essential in order to enable you to move around the website & use its features, such as accessing secure areas of the website. Without these services you have asked for, like shopping baskets & e-billing, cannot be provided.   

Prices & Payment:

Prices are liable to change at any time, but any changes will not affect orders already accepted and for which we have sent you confirmation of such. Orders will only be accepted if there are no material errors in the description of the goods or their prices as shown on this website.

We will normally verify prices as part of our dispatch procedures, so that where a product's price is less than our stated price, we will charge the lower amount when we dispatch the product to you. If an item's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch notification if the pricing error is obvious and unmistakeable and could be deemed to be reasonable to have been recognised by you as a mis-pricing.

Financial Information:

We do not store any information relating to your bank account, credit or debit card or Paypal account. When you make a payment the payment is processed on our behalf by Paypal.

Delivery Information:

Any time or date stated for delivery is an estimate only. We make every effort to dispatch goods on time, but we do not accept liability for failure to deliver within the stated time.

If we are unable to deliver the goods within 30 days of the date of the order, you will be entitled to cancel the order and request that a refund of any monies paid to ourselves 'Purrfect Crafting' in respect of that order to be refunded.

Cancellation policy

In order to cancel, you must send written notice of cancellation to us at Purrfect Crafting after the above date but before delivery of the goods or notification from us at Purrfect Crafting that the goods are ready for delivery. 

We do not accept liability for shortages or damages to deliveries unless you notify us of the shortage or damage in writing within 7 days of receipt of the delivery.

You, as the customer, have to accept the goods when they are ready for delivery.

Delivery is deemed to have taken place when the goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.  We cannot accept responsibility if you provide us Purrfect Crafting with an incorrect address, it is your responsibility to check and confirm the delivery address which you provide us with.

Title in the goods does not pass to you until payment is received in full by us Purrfect Crafting.

You may request a Proof of Posting, provided that this request is made in writing within 3 months of the date of delivery, and we shall use reasonable endeavors to provide such proof. Thereafter delivery shall be deemed to have been successfully completed. 

Refunds:

We believe you will be happy with your purchase. If this is not the case we offer a fair returns policy. All we ask is that you NOTIFY us of your reason & intent to return your goods unopened and unused within 14 days of purchase and we will happily refund you  the purchase price (minus any postage costs).

Please note that any pre-cut lengths of fabric, ribbon or trims or other items cannot be returned or exchanged.

Goods are returned at your cost unless there has been an error on our part.

Please make sure you enclose in your returns parcel, a note of your name, address, purchase date & order number. Items must be returned in their original condition. Please obtain a Proof of Posting from the parcel company as we are unable to accept responsibility for any returns parcels lost in transit. 

If the goods returned appear to have been used or the packaging or labels are not intact, then a repackaging fee will be charged. We also reserve the right to refuse returns after inspecting the merchandise, or if we were not notified prior to the items being returned, we reccommend that you take photographs of any returns in case of damage claims.

Please be aware we do not offer refunds on special orders, ie where we have supplied you with a 'non-standard' website item or for any personalised items. 

Colours:

We take great care to photograph in natural daylight, however please bear in mind that colours may vary. Dye lots in yarns and fabrics may also mean slight changes of colour should you make repeat purchases of any of our products. If you have any questions regarding this please contact us. You are advised to order a sample to check colours if necessary.

Our right to amend these Terms & Conditions:

We have the right to revise & amend these terms & conditions from time to time to reflect changes in market conditions which may affect our business, changes in technology, payment methods & relevant laws & requirements.

Disclaimer:

Whilst we endeavor to keep the information & products up to date and correct on the website, we make no warranties about the accuracy, reliability, sustainability or availability of information & products on this website. All items are for decorative purposes only and should not be treated as toys. Therefore products or packaging should not be given to babies or children.

Every effort is made to keep the website up & running smoothly. However, we take no responsibility for and will not be reliable for, the website being temporarily unavailable due to technical issues beyond our control.

Law & Jurisdiction:

T​hese Terms & Conditions shall be governed by & construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the courts of England & Wales.

Ownership of Rights:  

All rights, including copyright, in this website are owned by us Purrfect Crafting. You may not modify, distribute or re-post anything within this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without permission from us Purrfect Crafting.